Shipping policy
Last updated: 4 May 2026
We ship Australia-wide and offer same-day click & collect from our Mortdale store.
Where we ship to
We currently ship within Australia only.
If you're an international customer, please email us at hello@purplemerchant.com.au and we'll let you know if we can help — but we can't process international orders through the website.
Shipping rates
| Order value | Standard shipping |
|---|---|
| Under $150 | $15 flat |
| Over $150 | Free |
Express options are available at checkout where supported by Australia Post.
All prices include GST.
Dispatch times
We aim to pack and ship orders within 1–2 business days of receipt.
During peak periods (Mother's Day, Christmas, Easter), this may extend to 5 business days. We'll let you know if there's any delay specific to your order.
Once your order is shipped, you'll receive an email with a tracking number.
Estimated delivery times
We ship via Australia Post. Delivery estimates from when your order ships:
| Region | Estimate |
|---|---|
| Sydney metro | 1–3 business days |
| NSW regional | 2–5 business days |
| Other capital cities | 3–6 business days |
| Other regional / rural | 5–10 business days |
These are guidelines from Australia Post — not guarantees. Remote areas can take longer.
Click & collect from Mortdale
Skip the postage and pick up from our shop at 11 Morts Rd, Mortdale NSW 2223.
Choose "Local pickup" at checkout. We'll email you when your order is ready to collect.
Same-day pickup: - Order online before 10:00am AEST on a trading day → ready to collect that same day before close. - Orders placed after 10:00am, on Mondays, or outside trading hours → ready the next trading day.
Pickup hours (our trading hours):
| Day | Hours |
|---|---|
| Monday | Closed |
| Tuesday – Friday | 9:30am – 5:30pm |
| Saturday | 9:00am – 4:00pm |
| Sunday | 10:00am – 2:00pm |
Please bring your order confirmation email and ID matching the name on the order.
Wrong address?
We pack and ship from the address you give us at checkout, so please check it carefully. If your order is returned to us because of an incorrect or incomplete address, we'll be in touch — re-shipping is at your cost.
Order didn't arrive?
If your tracking shows delivered but you can't find your order, please:
- Check around your delivery point (porch, side gate, with a neighbour)
- Contact your local Australia Post depot — they sometimes leave a card
- Email us at hello@purplemerchant.com.au and we'll help track it down
Damaged in transit?
If your order arrives damaged, please email us at hello@purplemerchant.com.au within 7 days with photos. We'll sort it out promptly.
Contact us
Purple Merchant 11 Morts Rd, Mortdale NSW 2223 Phone: 02 8581 4576 Email: hello@purplemerchant.com.au