Shipping policy
Last updated: 25 October 2026
We ship Australia-wide and offer same-day click & collect from our Mortdale store.
Where we ship to
We currently ship within Australia only.
If you're an international customer, please email us at hello@purplemerchant.com.au and we'll let you know if we can help, but we can't process international orders through the website.
Shipping rates
| Order value | Standard shipping |
|---|---|
| Under $150 | $9.95, anywhere in Australia |
| $150 or more | Free |
Express Post is also available at checkout where Australia Post supports it, priced by your parcel's weight and destination.
All prices include GST.
Dispatch times
We aim to pack and ship orders within 1 to 2 business days of receipt.
Around Mother's Day and Easter this may extend to 5 business days. In December we post every order within 2 business days, Mondays included. We'll let you know if there's any delay specific to your order.
Once your order is shipped, you'll receive an email with a tracking number.
Christmas delivery
To arrive before Christmas, please order by:
- Monday 14 December: Parcel Post to WA and the NT
- Thursday 17 December: Parcel Post everywhere else
- Friday 18 December: Express Post to WA and the NT
- Monday 21 December: Express Post everywhere else
- 10am Thursday 24 December: Click & Collect from Mortdale, ready the same day
In December we post every order within 2 business days, Mondays included. These dates add Australia Post's own Christmas timeframes for metro addresses; regional addresses need a few more days, so order early.
Estimated delivery times
We ship via Australia Post. Delivery estimates from when your order ships:
| Region | Estimate |
|---|---|
| Sydney metro | 1 to 3 business days |
| NSW regional | 2 to 5 business days |
| Other capital cities | 3 to 6 business days |
| Other regional / rural | 5 to 10 business days |
These are Australia Post's guidelines rather than guarantees. Remote areas can take longer.
Click & collect from Mortdale
Skip the postage and pick up from our shop at 11 Morts Rd, Mortdale NSW 2223.
Choose "Local pickup" at checkout. We'll email you when your order is ready to collect.
Same-day pickup:
- Order online before 10:00am Sydney time on a trading day and your order will be ready to collect that same day before close.
- Orders placed after 10:00am, on Mondays, or outside trading hours will be ready the next trading day.
Pickup hours (our trading hours):
| Day | Hours |
|---|---|
| Monday | Closed |
| Tuesday to Friday | 9:30am to 5:30pm |
| Saturday | 9:00am to 4:00pm |
| Sunday | 10:00am to 2:00pm |
Please bring your order confirmation email and ID matching the name on the order.
Wrong address?
We pack and ship to the address you give us at checkout, so please check it carefully. If your order is returned to us because of an incorrect or incomplete address, we'll be in touch. Re-shipping is at your cost.
Order didn't arrive?
If your tracking shows delivered but you can't find your order, please:
- Check around your delivery point (porch, side gate, with a neighbour)
- Contact your local Australia Post depot, as they sometimes leave a card
- Email us at hello@purplemerchant.com.au and we'll help track it down
Damaged in transit?
If your order arrives damaged, please email us at hello@purplemerchant.com.au within 7 days with photos. We'll sort it out promptly.
Contact us
Purple Merchant
11 Morts Rd, Mortdale NSW 2223
Phone: 02 8528 8926
Email: hello@purplemerchant.com.au