FAQ

Quick answers to the questions we get most often. Can't find what you're looking for? Email us at hello@purplemerchant.com.au or call 02 8581 4576.

Orders & shipping

How much is shipping?

$15 flat for orders under $150. Free for orders over $150. Australia-wide via Australia Post. See our Shipping Policy for full details.

How long will my order take to arrive?

We pack and ship within 1–2 business days. Delivery is typically 1–3 business days for Sydney metro, 3–6 for other capital cities, longer for regional/remote. Tracking is included.

Can I pick up my order from your store?

Yes — choose Local pickup at checkout. See our Click & Collect page for pickup hours and same-day cutoffs.

Do you ship internationally?

Not at the moment — we ship within Australia only. If you're overseas, drop us a line at hello@purplemerchant.com.au and we'll see what we can do.

Payments

What payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Afterpay (4 interest-free payments).

Do you accept Afterpay?

Yes — Afterpay is available at checkout for eligible orders. Pay in 4 interest-free installments.

Returns & exchanges

Can I return something?

Yes — we offer 14-day returns on eligible items. See our Refund Policy for what qualifies and how to start a return.

What if my order arrives damaged?

Email us at hello@purplemerchant.com.au within 7 days with photos. We'll sort it out promptly.

Gifts

Do you offer gift wrapping?

Yes — add a gift-wrap option at checkout. Our wrapping is part of the experience.

Can I send a gift directly to the recipient?

Of course — enter their address as the shipping address. We don't include pricing on the packing slip.

Do you sell gift vouchers?

Yes — browse our gift vouchers, delivered by email.

In-store

Where is your shop?

11 Morts Rd, Mortdale NSW 2223. See our In-Store page for the full hello.

When are you open?

Tuesday – Friday 9:30am – 5:30pm, Saturday 9:30am – 4:00pm, Sunday 10:00am – 2:00pm. Closed Mondays.